GALAXIAH BOOKING & PAYMENT POLICY
1. Introduction
At GALAXIAH, we aim to make booking and payment straightforward and convenient. This policy explains the procedures and conditions for booking our travel planning and concierge services, including payment requirements, deposits, and installment arrangements.
By confirming a booking with GALAXIAH, clients agree to the applicable booking and payment conditions communicated to them.
2. Booking Inquiries and Reservations
Clients may contact GALAXIAH through our official website or communication channels to request travel planning, accommodation, transportation, tours, excursions, and other services.
All booking requests are subject to availability and confirmation by the relevant service providers.
Submitting an inquiry or receiving a quotation does not guarantee a reservation. A booking is considered confirmed only after the required confirmation and payment conditions have been met and GALAXIAH has communicated the confirmation to the client.
3. Quotations and Pricing
GALAXIAH provides personalized quotations based on the services selected, travel dates, number of travelers, and individual client preferences.
All prices will be stated in the currency specified in the quotation or invoice. Unless otherwise indicated, quotations are subject to availability and may change before confirmation.
Any applicable service fees, supplier charges, taxes, or other costs will be communicated to the client as part of the quotation or booking details.
Clients should review their quotations carefully and confirm that the services and prices meet their requirements before proceeding with payment.
4. Deposits and Initial Payments
Depending on the services selected and the requirements of the relevant service providers, GALAXIAH may require an initial deposit or partial payment to secure a booking.
The required deposit amount, payment deadline, and any applicable conditions will be stated in the quotation, invoice, or booking confirmation.
A deposit does not automatically guarantee a reservation. Confirmation remains subject to supplier availability and the applicable booking conditions.
5. Payment Methods
GALAXIAH provides approved payment methods to make it convenient for international clients to pay for their bookings.
Depending on the payment arrangements available, clients may be provided with secure online payment links or other approved payment instructions.
Clients should make payments only through payment methods officially provided or confirmed by GALAXIAH.
6. Payment Deadlines
All payments must be completed by the deadlines stated in the client's invoice or booking confirmation.
Payment deadlines may vary depending on the service, travel date, supplier requirements, and the agreed payment arrangement.
Clients are responsible for ensuring that payments are made on time. Late or incomplete payments may affect the availability or confirmation of requested services.
Where a payment deadline is missed, GALAXIAH will communicate any available options and applicable consequences to the client.
7. Installment Payments
GALAXIAH may offer installment payment arrangements for eligible bookings, subject to the agreed terms and the requirements of the relevant service providers.
Where installments are available, the payment schedule, installment amounts, and due dates will be clearly stated in the client's invoice or payment agreement.
Clients are responsible for making each installment by its specified due date.
An installment arrangement does not necessarily mean that all services are fully secured immediately. Booking confirmation and service availability remain subject to the applicable payment and supplier conditions.
8. Payment Confirmation and Invoices
GALAXIAH will provide clients with an invoice or payment instructions outlining the amount due and the applicable payment conditions.
Clients should include their invoice number or booking reference when making payments, wherever the payment method allows.
Once payment has been received and verified, GALAXIAH will update the client's payment record and provide confirmation where appropriate.
Clients should retain their payment receipts or transaction references for their records.
9. Outstanding Balances and Failed Payments
Clients are responsible for paying any outstanding balances by the agreed deadlines.
If a payment fails, is reversed, or is not received, clients should contact GALAXIAH promptly to resolve the issue.
Where payment remains outstanding, bookings may be affected by supplier deadlines, availability, or applicable cancellation conditions. GALAXIAH will communicate relevant information to the client.
10. Changes to Bookings and Additional Charges
Any changes to confirmed bookings may result in additional charges, depending on the services involved and the policies of the relevant providers.
GALAXIAH will communicate known additional costs to clients before proceeding with requested changes, where reasonably possible.
Clients are responsible for reviewing and approving any revised quotation or payment requirement before confirming additional services.
11. Cancellations and Refunds
All cancellations and refund requests are subject to GALAXIAH's Cancellation & Refund Policy, the applicable booking conditions, and relevant consumer protection laws.
Clients should review the cancellation and refund terms before making payments or confirming their bookings.
Where a refund is applicable, the amount and processing procedure will be communicated to the client.
12. Currency and Transaction Fees
Payments may be requested in the currency stated on the client's invoice.
Depending on the payment method, clients may be subject to currency conversion, international transaction, or payment processing fees charged by their bank or payment provider.
Any applicable fees charged by third parties should be reviewed before completing a payment. GALAXIAH will communicate any charges it applies directly to the client.
13. Payment Security and Fraud Prevention
For your security, clients should make payments only through official payment links or instructions provided or verified by GALAXIAH.
GALAXIAH will not ask clients to make payments to unauthorized accounts or through unofficial payment channels.
If you receive suspicious payment instructions or messages claiming to be from GALAXIAH, please verify them using the official contact details published on our website before making any payment.
14. Consumer Rights
Nothing in this policy is intended to exclude or limit any rights or remedies available to clients under applicable consumer protection laws.
Where mandatory legal protections apply, they will prevail over any conflicting provision in this policy.
15. Changes to This Policy
GALAXIAH may update this Booking & Payment Policy from time to time to reflect changes in our services, business operations, or applicable legal requirements.
The latest version will be published on our website with its effective date. Changes will be subject to applicable law and any existing booking agreements.
16. Contact Information and Effective Date
If you have any questions about this Booking & Payment Policy or need assistance with a booking or payment, please contact us through our official communication channels.
GALAXIAH
Email: hello@galaxiahworld.com
Website: galaxiahworld.com
Effective Date: Date of publication