TERMS & CONDITIONS
Introduction
Welcome to GALAXIAH. These Terms & Conditions govern your use of our website and the travel planning, concierge, and related services we provide.
By using our website, submitting an inquiry, requesting a quotation, or making a booking through GALAXIAH, you acknowledge that you have read and understood these Terms & Conditions.
Please read them carefully before proceeding with a booking. Additional terms may apply to specific services, bookings, or third-party providers. Where applicable, those terms will be communicated to you before confirmation.
In these Terms & Conditions, “GALAXIAH,” “we,” “our,” or “us” refers to the company providing the services, while “you” or “client” refers to any person making an inquiry, requesting services, or booking through us.
1. Our Services
GALAXIAH provides personalized travel planning, concierge, and related services designed to help clients organize their journeys and experiences in Cancún and other destinations.
Our services may include:
Personalized vacation planning.
Hotel, resort, and apartment reservations.
Airport transfers and car hire arrangements.
Tours, excursions, and local experiences.
Special celebrations and event arrangements.
Group travels and organized tours.
Other travel-related and concierge services that we may introduce from time to time.
The availability of services may vary depending on the destination, travel dates, supplier availability, and the specific requirements of each client.
Our role may involve providing planning assistance, coordinating arrangements, or facilitating bookings with independent third-party service providers. The nature of our role will depend on the service booked and the terms communicated to you.
2. Bookings and Confirmations
All bookings are subject to availability, applicable supplier terms, and confirmation by GALAXIAH or the relevant service provider.
Submitting an inquiry or receiving a quotation does not automatically constitute a confirmed booking.
A booking will be considered confirmed only after the required payment or deposit has been received, where applicable, and confirmation has been communicated to you.
Clients are responsible for reviewing all booking details before making payment, including:
Travel dates and duration.
Accommodation and room details.
Number of travelers and any applicable age requirements.
Transfers, tours, and other requested services.
Prices, payment deadlines, and cancellation conditions.
Please notify us promptly if you identify any errors or discrepancies in your booking information.
3. Pricing and Payments
All prices will be communicated to clients before they confirm a booking. Quotations may be based on the services requested, availability, travel dates, supplier rates, and any applicable charges.
Unless expressly stated otherwise, quotations are subject to change until a booking has been confirmed.
The total amount payable, including any applicable service charges, taxes, supplier fees, or other disclosed costs, will be communicated before payment.
Where GALAXIAH applies a service fee or markup, the applicable amount will be reflected in the quotation or booking details provided to the client.
Clients must make payments using the payment methods and instructions officially provided by GALAXIAH. Payment deadlines and any deposit or installment requirements will be communicated before the booking is confirmed.
A booking may be subject to cancellation or other consequences if required payments are not received by the stated deadlines, in accordance with the applicable booking terms and consumer protection laws.
4. Cancellations, Changes, and Refunds
Cancellation, modification, and refund conditions may vary depending on the service booked, the applicable supplier's terms, and the timing of the request.
Clients who wish to cancel or modify a booking should contact GALAXIAH in writing as soon as possible. Requests should include the client's name, booking reference, and details of the requested change or cancellation.
Some bookings may have non-refundable deposits, cancellation fees, or other restrictions. Any such conditions will be communicated to the client before the booking is confirmed.
Where a refund is applicable, the amount and processing arrangements will depend on the circumstances of the cancellation, the relevant supplier's terms, and applicable law.
GALAXIAH will communicate relevant cancellation and refund information to the client and assist with the process where the booking involves a third-party provider.
Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights that cannot legally be excluded.
For more information, please refer to our Cancellation & Refund Policy.
5. Third-Party Service Providers
Some services arranged through GALAXIAH may be provided by independent third parties, including hotels, resorts, apartment operators, transport companies, tour operators, event venues, and other service providers.
These providers may have their own terms, conditions, operational procedures, safety requirements, and cancellation policies.
Where applicable, clients will be informed of relevant third-party terms before confirming a booking.
GALAXIAH will take reasonable care when coordinating arrangements and communicating booking information. However, the delivery and operation of services provided directly by independent suppliers remain subject to the relevant supplier's responsibilities and terms.
Where an issue arises with a third-party service, GALAXIAH will provide reasonable assistance in communicating with the provider and seeking clarification or a resolution, as appropriate.
6. Client Responsibilities
Clients are responsible for providing accurate, complete, and up-to-date information when requesting or confirming services.
This includes information relating to travel dates, traveler names, contact details, ages where relevant, special requirements, and any other details necessary to arrange the requested services.
Clients are also responsible for:
Reviewing booking confirmations and notifying GALAXIAH of any errors promptly.
Ensuring that they have valid travel documents, visas, permits, and other documents required for their journey.
Complying with applicable laws, regulations, and the reasonable rules of accommodation providers, transport operators, tour operators, and other suppliers.
Arriving at the required locations on time for scheduled services.
Communicating any relevant changes to their travel plans as soon as possible.
Making payments by the agreed deadlines.
Clients should inform GALAXIAH of any special requirements that may affect their booking or the delivery of a service before confirmation.
Failure to provide accurate information or comply with applicable requirements may affect the availability or delivery of services and may result in additional costs or restrictions, where applicable.
7. Responsibility and Liability
GALAXIAH will exercise reasonable care and diligence when providing its services and coordinating travel arrangements.
Our responsibilities will depend on the specific service booked and whether it is provided directly by GALAXIAH or by an independent third-party provider.
Where a service is provided by a third party, the provider is responsible for delivering that service in accordance with its applicable terms and obligations. GALAXIAH may assist clients in communicating with the provider when issues arise.
GALAXIAH will not be responsible for delays, cancellations, disruptions, or other circumstances beyond its reasonable control, except where responsibility cannot lawfully be excluded or limited.
Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot be excluded or limited under applicable law.
8. Changes to Travel Arrangements
Travel arrangements may occasionally need to be changed due to circumstances such as weather conditions, operational issues, supplier decisions, availability, safety concerns, or other unforeseen events.
Where GALAXIAH becomes aware of a change affecting a booking that we have arranged, we will make reasonable efforts to inform the client and communicate any relevant alternatives or next steps.
Changes requested by clients may be subject to availability, additional costs, supplier restrictions, or revised booking conditions.
Any additional charges or material changes will be communicated to the client before proceeding, where reasonably possible.
Where a change affects a service provided by a third party, the applicable supplier's terms and obligations may also apply.
9. Complaints and Customer Support
GALAXIAH is committed to providing professional and attentive service.
If you experience a problem with a service arranged through us, please contact us as soon as possible so that we can understand the issue and, where appropriate, assist in seeking a resolution.
Complaints should preferably be submitted in writing and include the client's name, booking reference, a description of the issue, and any relevant supporting information.
We will review complaints and respond within a reasonable period. Where an issue involves a third-party provider, we may need to contact that provider to obtain further information.
Submitting a complaint does not affect any rights or remedies available to you under applicable law.
10. Intellectual Property and Website Content
All content on the GALAXIAH website, including text, branding, logos, graphics, images, design elements, and other materials, is owned by or used with permission by GALAXIAH, unless otherwise indicated.
Such content is protected by applicable intellectual property laws.
You may access and use the website for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, or commercially exploit website content without prior written permission, except where permitted by law.
The GALAXIAH name, logo, and branding may not be used in a way that suggests an affiliation, endorsement, or authorization that has not been granted.
11. Privacy and Personal Information
GALAXIAH respects the privacy of its clients and is committed to handling personal information responsibly.
Personal information collected through our website, inquiries, and bookings may be used to respond to requests, prepare quotations, coordinate travel arrangements, process bookings, provide customer support, and meet applicable legal obligations.
Where necessary to provide a requested service, relevant information may be shared with hotels, transport providers, tour operators, payment processors, or other service providers involved in the booking.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for further information about the personal information we collect, how we use it, and the rights available to you.
12. Amendments to These Terms
GALAXIAH may update or amend these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements.
The updated version will be published on our website with a revised effective date.
Changes will apply from the date they become effective, subject to applicable law. Any booking already confirmed will remain subject to the terms communicated and agreed at the time of booking, except where a change is required by law or otherwise validly agreed.
We encourage clients to review these Terms & Conditions periodically.
13. Contact Information and Effective Date
If you have questions about these Terms & Conditions, your booking, or our services, you may contact us through the official contact details listed below.
Legal Business Name: GALAXIAH WORLD
Trading Name: GALAXIAH
Registered Business Address: D48, Privada Kekchi, Privada Sacbe, SM 249, MZ 141, LT 1, 77518, Cancun, Mexico.
Email: hello@galaxiahworld.com
Website: https://galaxiahworld.com
Telephone: +52 998 236 7991
Effective Date: 29th September, 2026
14. Official Communication and Fraud Prevention
To protect our clients and help prevent fraud, please communicate with GALAXIAH only through the official contact details listed on our website and our verified social media pages.
Payments should be made only through payment methods and payment links officially provided by GALAXIAH.
We will not ask clients to make payments to unauthorized accounts or through unverified payment links. If you receive a message or payment instruction that appears suspicious or differs from the details previously provided, please contact us directly through our official channels before making any payment.
Clients should take care when sharing personal information or making payments in response to unsolicited messages claiming to represent GALAXIAH.
GALAXIAH will take reasonable steps to communicate securely with clients. Responsibility for any loss arising from fraudulent communications or unauthorized payment instructions will be determined in accordance with the circumstances and applicable law.
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