GALAXIAH CANCELLATION & REFUND POLICY
1. Introduction
At GALAXIAH, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellation requests, booking changes, and refunds are handled for services arranged through our company.
The applicable terms may vary depending on the services booked and the policies of the relevant service providers.
2. Cancellation Requests
Clients who wish to cancel a booking must submit their request in writing through GALAXIAH's official contact channels.
Cancellation requests should include the client's name, invoice number or booking reference, and the services they wish to cancel.
The cancellation will be processed once the request has been received and reviewed. Clients should contact us as early as possible, as cancellation charges may depend on how much notice is given.
3. Cancellation Fees and Charges
Cancellation fees depend on the service booked and the applicable terms of the relevant supplier.
Some bookings may allow cancellation without a fee within a specified period, while others may involve partial or full cancellation charges. Certain bookings, including promotional or non-refundable rates, may not qualify for a refund.
Any applicable cancellation fees or deductions will be communicated to the client based on the confirmed booking conditions.
4. Refund Eligibility
Refund eligibility depends on the terms of the confirmed booking, the service provider's cancellation policy, and applicable law.
Where a refund is due, the amount will be determined after accounting for any permitted cancellation charges or non-refundable amounts disclosed in the booking terms.
If a service is cancelled by a provider or cannot be delivered as agreed, GALAXIAH will review the circumstances and assist the client with any refund or other remedy that may be available under the booking terms and applicable law.
5. Refund Processing
Where a refund is approved, GALAXIAH will communicate the refund amount and the expected processing procedure to the client.
Refunds will generally be returned through the original payment method where possible. Processing times may depend on the payment provider, financial institution, and relevant service provider.
GALAXIAH will make reasonable efforts to keep clients informed of the progress of applicable refunds.
6. Changes to Bookings
Clients who wish to change confirmed travel arrangements should contact GALAXIAH in writing as soon as possible.
All requested changes are subject to availability and the terms of the relevant service providers. Changes may result in additional costs, fare differences, or amendment fees.
GALAXIAH will communicate any known additional costs before proceeding with a requested change, where reasonably possible.
7. Non-Refundable Bookings
Some hotels, apartments, tours, transfers, car hire services, and special experiences may have non-refundable booking conditions.
Where a booking is non-refundable, this condition will be communicated to the client before confirmation, where applicable.
Non-refundable conditions do not remove any rights or remedies that clients may have under applicable law.
8. Cancellations by GALAXIAH or Service Providers
If GALAXIAH or a service provider cancels a confirmed arrangement, we will inform the client as soon as reasonably possible.
Where available, we may assist in arranging an alternative service. If an alternative is not suitable or available, any refund or other remedy will be handled in accordance with the booking terms and applicable law.
9. Unforeseen Circumstances
Travel arrangements may be affected by circumstances beyond the control of GALAXIAH or the service provider, such as severe weather, natural disasters, government restrictions, or major transportation disruptions.
In such cases, GALAXIAH will make reasonable efforts to assist clients with available alternatives and communicate any applicable refund or cancellation options.
The outcome will depend on the circumstances, the booking conditions, and applicable law.
10. How to Request a Cancellation or Refund
To request a cancellation, booking change, or refund review, please contact GALAXIAH using our official contact details.
Email: hello@galaxiahworld.com
Please include your full name, invoice number or booking reference, and a clear description of your request.
11. Consumer Rights
Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that clients may have under applicable consumer protection laws.
Where mandatory legal protections apply, they will prevail over any conflicting provision in this policy.
12. Changes to This Policy
GALAXIAH may update this policy from time to time to reflect changes in our services, business operations, or applicable legal requirements.
The latest version will be published on our website with its effective date. Any changes will be subject to applicable law and existing booking agreements.
13. Contact Information and Effective Date
If you have any questions about this Cancellation & Refund Policy or need assistance with a cancellation or refund request, please contact us.
GALAXIAH
Email: hello@galaxiahworld.com
Website: galaxiahworld.com
Effective Date: Date of publication